Info


HOW WE OPERATE

VACCINATIONS REQUIRED

Please request the appropriate type of unit for your cat's vaccination status.

We do recommend vaccinating for the health of your cat.

Individual

Annual to 3 yearly required – as per your vet’s recommendation

Semi-communal

Annual required

Isolation

Elderly or special needs cats (accepted on a case-by-case basis). Annual to 3 yearly required – as per your vet’s recommendation

RATES

RATES ARE PER DAY
as at 1 February 2023
 INDIVIDUAL~ISOLATION~
FAMILY UNIT
 SEMI-COMMUNAL
UNIT


$22
$18


$36
$36


$46
$54
Public Holiday Surcharge: $5 per cat per day.
  • Charges are per day, minimum charge 2 days (5 days during Christmas/New Year period 20th December - 7th January).
  • The day of arrival and day of departure are both charged as a full day.
  • We may charge you for all days booked regardless of later check-in/earlier check-out.
Administering Medications
  • No charge. Original written instructions must be supplied.
Out of Hours Check-in/Check-out
  • May be available by pre-arrangement (as EXPRESS service only).
  • $25 per instance applies.
  • Please check the days we are closed before booking.
Pick-up/Drop-off Service
  • Door to door based on distance (return trip) traveled @85cents/km.
Veterinary Clinic Charges
  • Travel charge $25 (Inglewood, Waitara, Bell Block and New Plymouth clinics).
  • Veterinary fees, if applicable, are either added to your boarding bill or put on your Vet Clinic account.
Discounts & Reductions
  • After 28 days a discount of 5% applies for the duration of the stay.
  • As it takes longer to prepare separate meals, there is no reduction for bringing your own food.
Price Changes
  • Our rates are reviewed annually and any changes apply to bookings already made.

PAYMENT

Payment

  • Payment is due at check-in and all extra charges incurred by check-out.
  • We accept payment by EFTPOS, cash and bank deposit. We do not have credit card or payWave facilities.
Deposits
  • Deposits are required for bookings during Christmas/New Year period 20th December - 7th January.
  • After 1st December deposits are non-refundable.

CANCELLATIONS

Deposits for bookings during Christmas/New Year period 20th December - 7th January are non-refundable after 1st December.

As we do not charge for any other cancellations (other than No Shows), please give us as much notice as possible.

WHAT WE PROVIDE

The more information you give us, the better we can tailor our services to meet your cat’s needs.

The following are included:

  • Bedding, food & bowls, pine litter & litter trays, toys, scratch posts.
  • Maintenance grooming.
  • Heat pads for hairless, older or arthritic cats.
  • Administering of medication (tablets, oral suspensions, ointments, injections, inhalers)
  • Updates of your cat’s stay on request.

WHAT WE FEED

We provide premium food suited to the needs and life stage of your cat. This consists of:

  • Dry food - Royal Canin biscuits (kitten and several non-prescription varieties of adult food stocked)
  • Wet food - selection of canned/pouch food
  • Treats - Creamy Treats, Puree Kiss and Temptations

Please bring any prescription food.

You may provide other food if you wish. As it takes longer to prepare separate meals, there is no discount for supplying your own food.

CHECK-IN & CHECK-OUT TIMES

Your booking is an appointment for a date and time slot (morning or afternoon).

Please keep to your arranged check-in and check-out times as we may not open when there are no scheduled movements.

If your plans/circumstances change, please update us ASAP, preferably in writing - by text if your cat is already in board -
Mob: 027 350 6090.


MORNING
 AFTERNOON
Mon to Fri
 8.30 - 9.30
 4.30 - 5.30
Sat
 8.30 - 9.30
 CLOSED
Sun
 CLOSED
 4.30 - 5.30
Holidays/
Shutdowns
 Refer Holiday Closures

EXPRESS SERVICE

Our EXPRESS service involves handover of cat in carry cage at Reception (or your car) instead of seeing your cat into or from their boarding unit. Feel free to request this if you need to be somewhere in a hurry, it helps you out for us to get your cat ready to go, or you find it hard to get your cat into their carry cage. Of course if you need a contactless process then this is the one to request.

Need some wiggle room? We also provide our EXPRESS service for check-in and check-out 30 minutes either side of our normal hours, by prior arrangement and without extra charge.

Please note:
EXPRESS check-in: we do expect a discussion with you on your cat’s current health status if:

  • you are a new client
  • your cat has existing health conditions
  • your cat has a new condition/requirements.

EXPRESS check-out: please provide an arrival time and update us as necessary on the day. This will ensure that your cat spends the minimum amount of time sitting in their cage waiting. 

OUT OF HOURS

We appreciate you respecting our opening hours and the appointments (check-in and check-out dates and times) that you have booked. By prior arrangement we may open outside our normal hours.  Note that we also have shutdowns as indicated in Holiday Closures, any agreed check-ins and check-outs during this time are Out of Hours.

Out of Hours fee will apply (see Rates).

Please see our EXPRESS service if you need a little wiggle room around our open hours.

HOLIDAY CLOSURES THIS YEAR

CHRISTMAS 2024

          Holiday         
Reception Closed
WITH CATS IN HOUSE
 Reception Open

Mon 23 Dec
 OPEN All Day 8:30am to 5:30pm
Christmas Eve
CLOSED Tue 24 Dec
 a.m. Thu 26 Dec
Christmas Day
 CLOSED Wed 25 Dec
 "
Boxing Day
 Afternoon CLOSED
Thu 26 Dec
 a.m. Extended hours
8:30am to 11:30am
27 Dec to 30 Dec
 Afternoon CLOSED
Fri 27 to Mon 30 Dec
 a.m. Extended hours
8:30am to 11:30am
New Year's Eve
CLOSED Tue 31 Dec
 Thu 2 Jan 2025

HOLIDAY CLOSURES NEXT YEAR

2025 - Where Monday is the Public Holiday, with Cats In House, we will be CLOSED all Saturday, all Sunday and Monday morning. Reopen Monday afternoon for drop offs and pick ups.

          Holiday         
Reception Closed
WITH CATS IN HOUSE
 Reception Open

New Year's Day
CLOSED Wed 1 Jan
 Thu 2 Jan
8:30am to 11:30am
4:30pm to 5:30pm
Waitangi Day
Morning CLOSED
 Thu 6 Feb
4:30pm to 5:30pm
Taranaki Anniversary
 CLOSED Sat 8 Mar to
a.m. Mon 10 Mar incl.		 Mon 10 Mar
4:30pm to 5:30pm
 Easter
 CLOSED Fri 18 Apr to
a.m. Mon 21 Apr incl.		 Mon 21 Apr
4:30pm to 5:30pm
Anzac Day
CLOSED Fri 25 Apr
 Sat 26 Apr
King's Birthday
 CLOSED Sat 31 May to
a.m. Mon 2 Jun incl.		 Mon 2 Jun
4:30pm to 5:30pm
Matariki
 Morning CLOSED
Fri 20 Jun
4:30pm to 5:30pm
Labour Day
 CLOSED Sat 25 Oct to
a.m. Mon 27 Oct incl.		 Mon 27 Oct
4:30pm to 5:30pm
Tue 23 Dec
OPEN All Day
 8:30am to 5:30pm
Christmas Eve
OPEN All Day
 8:30am to 5:30pm
25 Dec to 29 Dec
 CLOSED Christmas Day to
a.m. Mon 29 Dec incl.		 Mon 29 Dec
4:30pm to 5:30pm
Tue 30 Dec
 Open all day
 8:30am to 5:30pm
New Year's Eve
Open all day
 8:30am to 5:30pm
1 Jan to 4 Jan
 CLOSED New Year Day to
a.m. Mon 5 Jan 2026 incl.		 Mon 5 Jan 2026
4:30pm to 5:30pm

CHRISTMAS & NEW YEAR BOOKINGS

Please note: Opening Hours during this time are different and will be in our confirmation emails to you.

Our Christmas booking period runs from 20th December to 7th January each year.

The minimum charge during this time is 5 days. Yes, you may book for a shorter period of time, but the charge will be for 5 days. Your charge will be for all days booked, regardless of later check-in/earlier check-out.

We will send you an email Sept/Oct requesting a deposit to confirm your place.

Until 30th November we will process refunds for cancelled bookings only if we are able to rebook your space. Deposits are not refundable after 1st December.


USE OF IMAGES

Photos and/or videos we take of your cat may be used for sending you updates, our advertising, social media pages or website. This is optional and you can opt out of all photography if you wish.

All photos on this website are of our facilities and cats that have been in our care.

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